At MangoGiftsStore, our product exchange policy is designed with your satisfaction as our top priority! We are committed to ensuring that every customer loves their purchase. Each order is carefully inspected during quality checks before shipping, so you can shop with confidence.
Our Hassle-Free Return Policy
We understand that sometimes a product may not meet your expectations, and that’s completely okay. Here’s everything you need to know about returning your item:
Eligibility to Return
- You have 7 days from the date you receive your order to notify us about your return.
- Once approved, the item(s) should arrive back at our facility within 15 days of delivery.
Important Condition
- Items must be returned in their original condition with all packaging materials intact.
- We cannot accept returns on items that are damaged, altered, or show signs of use.
How to Return Your Order
Returning your order is straightforward:
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Reach Out to Us
- Email us at info@mangogiftsstore.com within 7 days of receiving your order.
- Include your order number, the item(s) you’re returning, and the reason for the return.
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Get Approval
- We will review your request and send you a Return Merchandise Authorization (RMA) number with instructions for the return.
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Package Your Return
- Carefully pack the item(s) to prevent any damage during transit. Remember to include all original packaging and documentation.
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Send It Back
- You are responsible for the shipping costs, so choose a reliable, trackable, and insured shipping method.
- We cannot be liable for items lost or damaged during return shipping.
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Refund Time
- After we receive and inspect your returned item(s), your refund will be processed back to the original payment method.
- Refunds typically take up to 10 business days after we receive your item.
A Few Exceptions
- Personalized and customized items cannot be returned or exchanged—these are final sale.
- Shipping fees are non-refundable.
Need an Exchange?
If you’d like to exchange an item, return the original for a refund and then place a new order for the item you wish to exchange.
Received a Defective or Incorrect Item?
If we made a mistake or sent you a defective product, contact us immediately at info@mangogiftsstore.com. We will resolve the issue promptly.
Cancellation Policy
- If your order has already been shipped, is in transit, or has been delivered, we cannot cancel it.
We’re Here for You!
Thank you for choosing MangoGiftsStore; we truly appreciate having you in our community. Should you have any questions or need assistance with your order, feel free to reach out to our committed customer support team.
P.S. We reserve the right to modify our product exchange policy at any time. Shop confidently with us—we’ve got your back!
